990 Responsible Gaming — A Guide for Malaysian Users
990 is fully committed to fostering a healthy and responsible gaming culture. This page offers practical guidance on how to manage your gaming habits, recognise the warning signs, and get help when you need it.
990's Commitment to Healthy Gaming
990 believes that online entertainment should be fun, relaxed, and in control — not a source of stress or financial strain. We are committed to providing a safe gaming environment for all Malaysian users.
Our goal isn't just to offer a wide range of games — it's to ensure every user has access to self-control tools, clear information, and the support they need to maintain balance in their lives. 990 takes a proactive approach to educating users about the risks associated with gambling and how to manage them wisely.
Playing on 990 should be treated as a form of entertainment — like watching a movie or attending a concert — with a pre-set budget and realistic expectations.
Signs of At-Risk Gaming Behaviour
Recognising the early warning signs of a gambling problem is important so that you or someone you care about can get help sooner rather than later. Here are some signals to watch out for:
Frequently borrowing money to play, dipping into savings, or using funds meant for daily expenses to make gaming deposits.
Finding it hard to stop playing even when you intended to, or constantly thinking about your next session.
Feeling anxious, irritable, or distressed when unable to play, or relying on gaming to cope with emotional stress.
Withdrawing from family, friends, or other activities in favour of spending more time gaming online.
Continually trying to play more to recover past losses — this behaviour can quickly make things worse.
Lying to people close to you about how much time or money you've spent gaming online.
Tips for Setting Time and Budget Limits
One of the most effective ways to keep your gaming experience enjoyable is to set clear limits before you start playing. Here's a practical guide from 990:
- Set a daily or weekly budget — Decide upfront how much MYR you're comfortable spending. Treat it as the cost of entertainment, not an investment. Once that limit is reached, stop playing for the day.
- Set a time limit — Use your phone's timer or the time limit feature in your 990 account to remind yourself when it's time to take a break. Avoid playing continuously for more than two hours without a rest.
- Don't play when you're not in the right headspace — Avoid playing when you're stressed, angry, sad, or under the influence of alcohol. Decisions made in an emotionally unstable state often lead to risky behaviour.
- Track your spending — Keep a simple record of how much you deposit and withdraw each month. This gives you a clear picture of your actual entertainment spending.
Self-Control Tools on the 990 Platform
990 offers several self-control options that users can use to better manage their gaming experience. These tools are designed to empower you so that you always remain in full control.
Set daily, weekly, or monthly deposit limits in your account settings. This helps you keep your spending within the boundaries you define and prevents overspending.
The temporary break option lets you pause account access for a set period — from 24 hours to several weeks — whenever you feel you need a break from gaming.
If you wish to stop access entirely for a longer period, the self-exclusion option can be activated by contacting the 990 support team via email.
To activate any of these self-control options, contact our support team at [email protected] or check your account settings section.
Minor Protection
The 990 platform is strictly for users aged 18 and above. We take our responsibility seriously to ensure the platform remains inaccessible to minors.
If you are a parent or guardian, we encourage you to take the following steps to protect your children:
- Never share your 990 account login details or password with anyone, including your children.
- Make sure the device you use to access 990 is protected with a password or biometric authentication.
- Use parental control software on family devices to restrict access to gambling websites.
- Have an open conversation with your children about the risks of online gambling.
If you suspect that your account has been accessed by a minor, please contact us immediately so that prompt action can be taken.
Seeking Professional Help When Needed
If you or someone you know feels that gambling has become an issue that's hard to keep in check, seeking professional help is the smartest and most courageous step you can take. There's no shame in reaching out for support — it's a sign of strength and self-awareness.
990 encourages users to speak with their family doctor or a psychologist about any concerns related to gaming habits. They can refer you to a recovery programme or counselling that suits your situation. Every recovery journey begins with a single step, and we're here to support you.
Remember: playing on 990 should bring joy and excitement, not stress or hardship. If it no longer feels enjoyable, that's a sign to step away and seek support. The 990 support team is ready to listen and help you activate self-control options or close your account when needed. Reach us at [email protected].
Still Have Questions About Responsible Gaming?
Check our FAQ section for quick answers, or contact the 990 support team if you need personal assistance with self-control options or account management.